Refund policy

We want you to love your Chintamani pieces! Please review our return conditions before placing your order, especially when shopping during sales and special promotions.

▸ If you are not happy with the size of an eligible non-clearance item you bought, you can return it. In most cases we accept returns* and cancellations.
Contact us and ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase

▸ The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalized orders
- Final sale items (Clearance sale and Buy 3+/5+ items Get 30/50% Off offer)

▸ Please Note ⚠️ FINAL SALE — No Returns or Exchanges

CLEARANCE items and purchases made under our BUY 3+, Get 30% OFF or BUY 5+, Get 50% OFF promotions are FINAL SALE and cannot be returned or exchanged.

Exceptions apply to damaged, defective, or incorrectly described items and where required by applicable law.

This restriction does not apply to regular discounts or eligible coupon promotions for our Essentials collection, including Welcome, Abandoned Cart, and 2% PayPal discounts.

▸ Conditions of return or exchange:

Items must be returned unused, unworn, unwashed, undamaged, and in their original condition. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In a case of returning an item we will refund your money back without the shipping cost, when we will get back the item within 10 days time-frame.
In case of an exchange at the buyer's request, the buyer will be charged an additional US$20 for shipping the new item(s).

▸ Failed Delivery, Refused Delivery, Unpaid Customs Fees & Incorrect Address

If an order cannot be delivered because the buyer provided an incorrect or incomplete address, refused delivery, did not respond to the carrier, did not collect the parcel, or did not pay required customs duties, import taxes, VAT, tariffs, or carrier clearance fees, the order is not treated as a regular return.

If the parcel is returned to us, any refund may be issued only after we receive the item back in its original condition.

Original shipping costs, return shipping costs, customs duties, import taxes, carrier fees, storage fees, handling fees, and any loss in value may be deducted from the refund, except where applicable law requires otherwise.

If the parcel is abandoned, destroyed, lost, or not returned to us because the buyer did not complete customs clearance, did not pay import charges, refused delivery, provided an incorrect address, or failed to collect the parcel, we may be unable to issue a refund.

▸ Please Note

*) We do not have warehouses in Europe or US. Everything is handmade in our India & Bali workshops. International express shipping and returns from Asia are expensive, and returned parcels may also create additional import taxes, customs charges, courier fees, and environmental impact. Please keep in mind that your return will dramatically increase our costs and harm the environment. If after considering all this you still wish to send item back - we will accept.
Return shipping address is in Goa, India